Posts Tagged: "CRM Plan"
What is CRM and why is it so important? CRM stands for customer relationship management. In so many words, CRM has to do with the way your business conducts itself with customers. Undoubtedly, your customers will have questions, queries, complaints and disputes. For instance, a pair of pants may be too small and the customer wants to return them, but doesn't just want his or her money back - the customer wants some kind of token of compensation for the mistake. Do you refund the customer and ship Read more [...]